Frequently Asked Questions
Everything you need to know about your MyMuse shopping experience.
How long does it take for my order to be delivered?
We typically process and ship orders within 24-48 hours. Depending on your location in India, you can expect delivery within 3 to 7 business days.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for most items, provided they are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, certain categories like innerwear may not be eligible for return.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. A nominal COD service fee may apply at checkout depending on the order value.
How do I find the right size for me?
Every product page features a detailed size guide with measurements in inches and centimeters. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
Can I track my order once it has been shipped?
Absolutely! Once your order is dispatched, we will send you a tracking link via email and SMS so you can monitor your package's journey in real-time.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different screen resolutions and studio lighting, there might be slight variations in the actual color of the garment.